Refund Policy

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Family Express shall refund the amount sent to the client if the recipient has not received the funds. Transfer fees will not be refunded to the client as service has been rendered at the time the transaction is completed.

If the client chooses to cancel the transaction that has not been processed or sent, it will authomatically be credited back to the Client's Family Express Account and will be debited for any equivalent future transaction(s). If the client prefers to retrieve the fund, the client should email Family Express at info@familyexpress.ca to arrange for the refund of the amount to their bank account.

Family Express will not be responsible for delay of money due to incorrect information submitted by the sender or the unavailability, incapacity or refusal of recipient to receive remittance. Family Express will also not be responsible for delay of money due to fortuitous events, power failure, system maintenance, and off-line situations of our correspondents in the Philippines.

After 60 days, claims and complaints will be accepted at our option.

For other concerns or queries regarding our refund policy, please contact us below.