- General Policy
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Family Express is committed to protect your privacy and personally identifiable information. Our website is designed to collect information from users primarily to enable us to fulfill the money transfer service(s) and secondly to comply with regulatory requirements. Information collected includes but not limited to Name, Address, Date of Birth, Occupation, Phone Numbers, Email and identification details such as driver's license, passport or other government-issued photo IDs.
Personal information may also be used to support build customer relationship, marketing and research, website customization, and website content improvement.
Family Express will only share information with third parties on a “need to know” and only for the third party to be able to comply with their responsibility in the fulfillment of the money transfer service. These third parties include money transfer fulfillment channels such a banks, pawnshops, etc. Third party also includes electronic identity verification service providers for customers who sign up with Family Express through the FAMEX online remittance system or mobile application.
Family Express strives to keep your personally identifiable information accurate. We make every effort to provide you with online access to your registration data to allow you to edit/correct and/or update your information. To protect the privacy and security of your transactions, we take reasonable steps to verify your identity before granting you access or enabling you to make corrections to your user account.
Family Express is committed to protecting the security of your information. To prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of information, we have put in place physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Please note that with most browsers, a user can set the preferences to show a warning each time a cookie request is received. You can also usually set the browser not to accept cookies at all. However, to make your experience using our online service as convenient as possible, we suggest that you allow your browser to accept cookies.
Family Express will not sell, rent, or lease your personally identifiable information to third parties. Unless we have your permission or are required by law, we will only share the personal data you provide online with other third-party vendors that are acting to complete the service(s). We do not knowingly permit the site to be used by any person under the age of eighteen and we do not knowingly collect any personal information from children (meaning those twelve years of age and under). We will cooperate with law enforcement authorities.
© 2018 Family Express Canada Ltd. All rights reserved. Copyright for all material appearing on this website is owned by Family Express Canada Ltd. Persons accessing this website are authorized to view, copy, and print material from this website for information purposes only. Any other use of this material is restricted to non-commercial purposes and must include this copyright notice. Trademarks and servicemarks for all other products and services appearing on this website are the trademarks and servicemarks of their respective owners.